Terms & Conditions

Last updated: 14/02/2025

Welcome to Orilla Jewelry Store! By accessing or making a purchase from www.orilla.store, you agree to the following Terms & Conditions. Please read them carefully before using our website.

Website owner, the offering, and binding of terms

This website is owned and operated by Orilla Jewelry (FAM Marketingbureau). These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors handcrafted jewelry inspired by nature, particularly ocean and sea life. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

Who can use our website; what are the requirements to create an account

You must be of legal age to enter into a binding agreement or have parental/guardian consent to use this website and make purchases. By using this site, you confirm that you meet these requirements.

Key commercial terms offered to customers

Pricing: All prices are listed in EUR and include applicable taxes unless stated otherwise.
Payment: We accept major payment methods, including credit/debit cards and online payment providers.
Order confirmation: Once an order is placed, you will receive a confirmation email. If you do not receive this, please check your spam folder or contact us.

Return and refund policy

Please check the Refund Policy page here.

Retention of right to change offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

Warranties & responsibility for services and products

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for the shipment of repaired or replaced products to the customer and the customer will be responsible for the return shipment of the product to us.

Ownership of intellectual property, copyrights, and logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and User Content (as defined below) (the "Intellectual Property"), and all Intellectual Property Rights related thereto, are the exclusive property of the Orilla Jewelry brand.

Except as explicitly provided in these Terms, nothing in this agreement shall be construed as granting you any license or right to use any Intellectual Property without our prior written consent. You agree not to copy, modify, distribute, sell, lease, or create derivative works of any content from our website without our express permission. Unauthorized use of any Orilla branding, designs, or content may result in legal action.

Limitation of liability

We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website. This includes, but is not limited to, allergic reactions, damage due to improper care, or loss of items after purchase.

Privacy & data protection

We value your privacy. Any personal information collected through this website is used solely for order processing and customer service. We do not share, sell, or distribute your data to third parties. For more details, refer to our Privacy Policy.

Shipping delays & force majeure

We are not responsible for delays caused by external factors such as customs processing, carrier delays, or force majeure events (e.g., natural disasters, strikes, or global disruptions).